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Can I return an item?

Any goods for return must be advised within 7 days from invoice date and advise reason for being returned.

All returns must be authorised by a Waxx Cosmetics team member – unexpected items returned (not authorised by Waxx Cosmetics) will be sent back to the sender.

All items being returned are to be unused and in their original packaging the same way you received them.

Will I have to pay another courier fee for return or replacement product?Frequently asked question

Courier charges on returns are not refundable. There will be no additional courier charge is the item is classified as faulty as we will send the replacement back to you at our expense.

Please select your items carefully as we accept no responsibility for incorrect ordering. We do not offer refunds or credit notes on change of mind purchases. If you need to return a product for an exchange then the courier cost to return will be paid by yourself and an additional courier charge will be added to the exchange item order.

Also no exchanges, refunds or credit notes will be given on sale items.

My item arrived broken/damaged?

You must inform us within two working days of receiving your order if the goods are damaged in transit so that we can make a prompt claim against the delivery company and resolve the problem. Please quote your order number in all correspondence. The courier company may contact yourself and ask for additional info on the damaged goods.

Waxx Cosmetics at its own discretion will repair or replace any damaged or defective goods that have been damaged in transit. If we cannot repair or replace the item, we will refund you, including the shipping costs.

Goods have been short shipped?

Items that have been short shipped from the packing slip, you will need to inform us within 2 working days of receiving the order and quote your invoice number in correspondence. At our discretion we will send that item if available at no extra courier charge. If item is unavailable a credit will be applied or a refund given.

My item is faulty?

If you discover that your item has a fault then please contact us at within 3-5 days of receiving the item and quote your invoice number.

Waxx Cosmetics will assess any goods that are classified as faulty and will happily repair or replace your item. If the item is under warranty it will be repaired or replaced. If we cannot repair or replace the item then a refund will be given.

Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted as a replacement or repair.

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